How do I know my online order was received?

When your order is placed on the web site, you will see a “Thank You” page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic/ server issues. If this happens, please feel free to contact us thru our contact page to ensure that your order is being processed.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order is not despatched from our warehouse, in transit or out for delivery. To request a change to your order’s delivery address, please submit your request thru our contact form.

Is it safe to use my credit card online?

The only method of payment we accept is by Paypal. Paypal is a well known secure gateway which accepts almost all types of credit cards and even your existing Paypal account. You also will get buyers protection with paypal. We do not collect any information regarding your credit card every thing is managed by Paypal gateway on Paypal website. For more information regarding Paypal please visit their website

Can I cancel an order?

If your order is not already processed, in transit or out for delivery, we will be happy to cancel it. To do so, please submit your request through our online form to our customer service department immediately with your order number . Unfortunately, if your order is being processed and is in transit we cannot cancel it.

How far in advance can I place my order?

We recommend placing your order as soon as you can! We ship your order from our overseas warehouses so it will take between 2 to 8 weeks for your to receive the product.

Which credit cards are accepted?

You can use Visa, MasterCard or American Express to make PayPal payments. If you already have a Paypal account you even can add a debit card or a bank account linked to Paypal to pay the invoice.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. Your account will be charged within 24 to 48 hours.

What was the total charged to my credit card?

You will charged the exact amount listed on the product page in NZD.

What are the advantages of registering?

Becoming a registered shopper offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits:

  • Easier Shopping, Faster Checkout
  • Online Order Tracking
  • Review Order History
  • Exclusive Special Offers
  • Exclusive Coupon Codes

What if I forgot my password?

If you have already registered and do not remember your password, we can send it to you. Just click on forgot password link.

What are cookies and why do I need them to shop this site?

To shop at you need cookies enabled on your browser. Here is some information about how we use cookies on this site. Computer cookies are very small text files which are placed on your computer by certain Web pages. uses cookies to keep track of items which you place in your shopping basket, and also to remember you when you return to our site. Cookies cannot harm your computer and do not hold personal or private information.

How do I enable cookies on my browser?

First, check to see what browser you are running. You can determine this by selecting Help -> About from your toolbar. Microsoft Internet Explorer 8 or later – Select Tools -> Internet Options, and then click on the Privacy tab. Move the slider to select the Medium setting. Or, click Advanced… button, click “Override automatic cookie handling”, and click “Always allow session cookies”. Mozilla FireFox 1.0 – Click Tools, and then select Options. In the Options window, select the Privacy icon on the left. Click on the + sign next to cookies to expand the option. Select Allow Sites to Set Cookies. For other browsers, please consult your documentation or online help files.

How do I delete cookies on my computer?

Microsoft Internet Explorer 6.0 – Select Tools -> Internet Options, and then click on the General tab. Under Temporary Internet Files, click Delete Cookies. Close all browser windows and re-open. Mozilla FireFox 1.0 – Click Tools -> Options, and then select the Cookies tab. Click the Clear Cookies Now button. For other browsers, please consult your documentation or online help files.